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Shipping Policy

At CaseUp STORE, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and delivery company then process the orders, which takes an additional 2–4 business days.Once your item is shipped, you will receive a notification email from our team to track your item.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 12–20 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 20 and 30 days to arrive at their destination but can take longer from time to time.

IMPORTANT INFORMATION FOR ALL CUSTOMERS

Please use standard English alphabet (ISO basic Latin alphabet, 26 letters). Please DO NOT use any letters outside of the standard English alphabet since it can cause mix ups with our courier company and could result in a delay or non-shipment of your order.

Taxes

It is clear that all shipments being sent to and from a country or region must clear customs first. That is usually the obligation of customers. Different countries have different tax rule on the imported goods. Therefore, it will be better if you know your county’s custom policies before your order in case of some troubles.

There are some responsibilities you should know about clearly who has to take once something unexpected happens.

If the items are detained by Customs after the shipment left the seller’s country, the buyer is responsible for clearance of the detained items.

It is the buyer’s responsibility for any custom duty fees that may be charged upon delivery.

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